Green Thumb Local (GTL)Terms & Conditions of Service (Updated & Compliant)

Last updated: December 15, 2025

1 . Introduction

These Terms and Conditions govern the monthly subscription and use of all services provided by Green Thumb Local LLC (“GTL”, “we”, “us”, “our”). By subscribing to, accessing, or using the Services, the Client (“Client”, “you”, “your”) agrees to be legally bound by these Terms.
No signed contract is required; these Terms constitute a binding legal agreement.
If you do not agree, do not use the Services.

Use of Services

You agree to use our services only for lawful purposes and in compliance with these Terms.

2 . Ownership, Intellectual Property, Hosting, and License of Use

2.1 Ownership of Client Content and Intellectual Property

All original content created by GTL specifically for the Client as part of the Services, including but not limited to website copy, blog articles, written content, and client specific creative materials, shall be owned by the Client upon full payment of the applicable fees. The Client may copy, reuse, modify, or migrate such content to another platform or hosting provider at their sole discretion and responsibility.

2.2 Hosting Platform and Non Transferability of Websites
Websites built, hosted, or managed by GTL are deployed within GTL’s Squarespace Enterprise environment and rely on GTL owned licenses, infrastructure, integrations, automation workflows, analytics systems, call tracking configurations, CRM connections, and third party tools. Due to technical and licensing limitations, GTL does not transfer, assign, migrate, or deliver entire websites to Client owned Squarespace accounts or external hosting platforms. Any attempted transfer would result in the loss of functionality, integrations, automations, and system connections. GTL provides website hosting as a service. Continued availability of the website requires an active and paid subscription or hosting only plan with GTL.

2.3 Client Owned Domain Names

Domain names purchased and registered directly by the Client through third party registrars remain the sole property of the Client. In certain cases, GTL may purchase or register a domain name on behalf of the Client for administrative or convenience purposes. In such cases, ownership of the domain is intended for the Client, but the domain may be held within a GTL managed account.

GTL does not act as a domain registrar and does not assume responsibility for long term domain management, renewal obligations, expiration, suspension, or disputes with registrars beyond the active service period. Upon cancellation and provided all outstanding balances are paid, GTL will make commercially reasonable efforts to transfer the domain to an account designated by the Client.

The Client acknowledges that delays, failures, or limitations imposed by third party registrars are outside of GTL’s control, and GTL shall not be liable for domain related disruptions resulting from such third party actions.

2.4 Client Option to Self Migrate Content
If the Client elects to discontinue Services, the Client may independently recreate or migrate their content to another hosting provider or platform. Any such migration, reconstruction, or setup is the sole responsibility of the Client. GTL is not responsible for exporting, rebuilding, migrating, or reconfiguring websites, automations, integrations, analytics systems, or call tracking outside of GTL’s hosting environment.

2.5 License to Host and Operate Website

During an active subscription and while all payments are current, GTL grants the Client a non exclusive, revocable license to host and operate the website within GTL’s infrastructure. This license is conditioned on timely payment of all applicable subscription or hosting only fees. The Client acknowledges that ownership of a domain name is separate from website hosting and does not entitle the Client to continued website availability without an active and paid hosting service. If subscription or hosting only payments are suspended, declined, or not received when due, the website may be immediately disabled or taken offline without notice and without liability to GTL. Domain ownership remains unaffected.

2.6 Client-Owned Domain Names
Domains paid for and registered directly by the Client through third-party registrars such as GoDaddy, Namecheap, Cloudflare, or Google Domains remain the Client’s property.
GTL assists with DNS updates or domain pointing only when the Client maintains full control of the registrar account. GTL is not responsible for domain renewals, billing issues, or registrar access disputes.

2.7 Call Tracking Numbers (Transferable with Fee)
Call tracking numbers provisioned through GTL’s CallRail account may be transferred to the Client if the Client:

(a) creates and funds their own CallRail account,

(b) submits a written request, and

Once transferred, GTL has no responsibility for routing, billing, configuration, reporting, analytics, or functionality of the number.

Client-Provided Content
Logos, photos, videos, testimonials, and written content supplied by the Client remain the Client’s property and may be exported upon request.
GTL does not transfer ownership of website structure, design, templates, code, automations, integrations, analytics systems, backend configurations, or call tracking logic.

3. Subscription Model and Billing

3.1 Month to Month Subscription
All Services are provided on a month to month, automatically renewing subscription basis.

3.2 Billing and Payment Terms
Billing occurs monthly in advance. All payments are non refundable, including for unused time or dissatisfaction with performance. Invoices are considered overdue after seven days. GTL reserves the right to suspend or terminate Services, disable hosting, and remove access to websites, dashboards, or tools for non payment.

3.3 Price Adjustments
GTL may modify subscription pricing at any time. Price adjustments apply only to future billing cycles and do not affect the current paid period. GTL will provide the Client with at least thirty days’ advance notice of any price increase by email or through the billing portal. Continued use of the Services after the effective date of the price adjustment constitutes acceptance of the new pricing. If the Client does not agree to the updated pricing, the Client may cancel the subscription in accordance with Section 4.

4. Cancellation Process and Notice Requirement

4.1 Clients may cancel their subscription

At any time by submitting a written cancellation request to client@greenthumblocal.com. All cancellations require a minimum of thirty days advance written notice prior to the next billing cycle.

4.2 Payment Obligation During Notice Period
The Client remains fully responsible for payment of all Services provided during the thirty day notice period. Fees accrued during this period are non refundable and must be paid in full.

4.3 Effect of Cancellation or Non Payment

Upon cancellation becoming effective or in the event of non payment, GTL may without liability terminate website hosting, remove or disable website access, unpublish or delete GTL hosted websites, reclaim call tracking numbers unless transferred under applicable policies, disable analytics dashboards, reports, and tools, and terminate the Client’s license to use GTL hosted platforms and infrastructure.

4.4 Failure to Provide Proper Notice or Outstanding Balances

If the Client fails to provide the required thirty day notice or has outstanding balances, GTL may suspend or deactivate Services until all amounts due are paid in full.

4.5 Access or Retrieving of Client Owned Content

Following cancellation and full payment of all outstanding balances, the Client may request reasonable access for the purpose of retrieving or copying Client owned content within thirty days. GTL does not provide technical exports, files, migrations, or packaged deliveries of websites, and does not export website structure, templates, code, automations, integrations, analytics systems, or backend configurations.

4.6 Hosting-Only Eligibility Restriction

Hosting-Only plans are available only to Clients who have maintained an active paid subscription for at least 12 consecutive months following the date the website is completed and made live. If a Client cancels Services prior to completing 12 months of active subscription, the Client is not eligible for a Hosting-Only plan, and the website may not remain hosted by GTL after cancellation becomes effective.

5. Performance Disclaimer and No Guaranteed Results

5.1 No Guaranteed Results
GTL does not guarantee results of any kind, including but not limited to Google ranking, Google Maps visibility, SEO performance, number of leads or calls, revenue increases, consistent call volume, or conversion rate improvement.
Marketing performance depends on factors outside GTL’s control, including competition, niche saturation, service quality, pricing, reviews, hours of operation, and the Client’s ability to answer and follow up with leads.

5.2 Best Efforts Only
GTL agrees to use reasonable skill, care, and industry-standard practices but makes no warranty of future success or performance.

5.3 SEO is a Continuous Process and Not a Seasonal Service

Search Engine Optimization (SEO) is a cumulative and time-dependent process that requires consistency to achieve and maintain results. Pausing Services, downgrading plans, or cancelling during slower business seasons will interrupt SEO progress and may result in loss of rankings, visibility, traffic, and lead volume. If Services are later resumed, results are not guaranteed to return to prior performance levels, and timelines may reset or be extended. Clients who use SEO only during peak seasons and pause during slower periods should expect inconsistent or reduced results, as SEO outcomes depend on continuous effort over time.

6. Client Responsibilities

6.1 Client agrees to:
Answer inbound calls or return missed calls promptly;
Follow up with leads;
Maintain accurate business information;
Provide access to relevant accounts including Google, Squarespace, CRM, and CallRail;
Notify GTL of changes in hours, service areas, pricing, personnel, or availability;
Maintain adequate staffing and business operations.
Failure to perform these responsibilities directly impacts performance and releases GTL from related claims.

7. Hosting, Platforms, CallRail and Uptime

7.1 Third-Party Hosting Providers
Websites are hosted through Squarespace Enterprise and other contracted third-party platforms. GTL does not control the infrastructure, uptime, or operational behavior of these external providers.

7.2 No Guaranteed Uptime
GTL does not guarantee uninterrupted hosting, perfect uptime, error-free performance, platform stability, or recovery of lost data.

7.3 Platform Limitations
GTL is not responsible for outages, downtime, bugs, policy changes, or service interruptions originating from Google, Squarespace, CallRail, Meta, CRM platforms, or other integrated third-party services.

7.4 CallRail Disclaimer (Telephony and Call Tracking)
The Client acknowledges that GTL uses CallRail, JustCall, and other telephony services to route, track, and record calls. GTL does not control call routing reliability, call quality, recording functionality, analytics accuracy, transcription services, reporting delays, carrier-level issues, or outages originating from CallRail, telecom carriers, or VOIP networks. GTL is not liable for missed calls, routing errors, dropped calls, recording failures, or loss of business resulting from telephony systems.

7.5 Call Recording Consent and Disclosure (Legally Required Notice)
The Client acknowledges and agrees that calls routed through GTL’s systems, including but not limited to incoming and outgoing calls, may be monitored or recorded for quality assurance, analytics, training, and service purposes. By calling any tracking number or communicating with GTL through phone-based services, the Client provides consent to the monitoring and recording of such calls to the extent permitted under applicable federal and state laws.

7.6 The Client further understands and agrees that GTL does not provide legal advice regarding federal or state recording laws and that the Client is solely responsible for complying with one-party or two-party consent requirements when interacting with their own customers, leads, or callers. The Client accepts full responsibility for obtaining any legally required consent from their callers, employees, or third parties.

GTL is not responsible for any failure by the Client to comply with state-specific call recording laws, including but not limited to California, Florida, Pennsylvania, Washington, Connecticut, Maryland, or any other dual-consent jurisdiction. The Client waives any claim, action, or liability arising from the recording or monitoring of calls handled through GTL systems.

8 VOIP and Telephony Risk Waiver

The Client understands and agrees that VOIP and telephony services, including CallRail, SIP routing, and telecom carriers, inherently involve risks such as dropped calls, delays, routing failures, audio degradation, and outages.
GTL does not own, control, or guarantee the performance of any telephony carrier or SaaS vendor.
Missed calls, call delivery failures, routing delays, poor call quality, recording issues, or telephony outages are not the fault of GTL.
The Client waives any claim, refund request, chargeback, or legal demand related to telephony performance, call tracking performance, or call delivery failures.

9. Disclaimers

Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind.
To the fullest extent permitted by law, GTL disclaims all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

11. Indemnification

Client agrees to indemnify and hold harmless GTL from claims arising out of inaccurate or illegal business information supplied by the Client, the Client’s failure to answer calls or follow up with leads, violations of third-party platform policies, customer disputes involving the Client’s business, or misuse of GTL’s Services.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Arizona.
All disputes shall be resolved exclusively in the state or federal courts located in Maricopa County, Arizona, and the Client irrevocably consents to this jurisdiction.

13. Acceptance

By subscribing, paying, or using the Services, the Client acknowledges having read, understood, and agreed to be legally bound by these Terms and Conditions.

14. Termination of Services

GTL reserves the right to suspend or permanently terminate the Client’s access to Services, platforms, accounts, or hosted assets without prior notice if the Client violates these Terms, engages in fraudulent, abusive, or illegal behavior, interferes with GTL operations, or uses the Services in a manner that harms GTL, its partners, or other clients. Termination under this section is at GTL’s sole discretion and does not release the Client from financial obligations incurred prior to termination.

15. SMS Communications

y providing a phone number, the Client consents to receive SMS communications related to GTL's services, including appointment reminders, support updates, and onboarding notices. Message frequency may vary. Standard message and data rates may apply. The Client may opt out of SMS at any time by replying “STOP”.

GTL does not sell or share SMS consent data with third parties for marketing purposes. Messaging may be facilitated through third-party platforms, which are contractually obligated to use Client information solely to support GTL’s services.

16. Disclaimers

Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind. To the fullest extent permitted by law, GTL disclaims all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the maximum extent permitted by law, GTL’s total liability is limited to the amount paid by the Client in the preceding thirty days. GTL is not liable for indirect, incidental, or consequential damages, including lost profits, lost business opportunities, or economic losses. To the maximum extent permitted by law, Green Thumb Local is not liable for any damages arising from your use of our services.

10. Indemnification

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Arizona. All disputes shall be resolved exclusively in the state or federal courts located in Maricopa County, Arizona, and the Client irrevocably consents to this jurisdiction.

12. Acceptance

By subscribing, paying, or using the Services, the Client acknowledges having read, understood, and agreed to be legally bound by these Terms and Conditions.

13. Termination of Services

GTL reserves the right to suspend or terminate the Client’s access to Services, platforms, accounts, or hosted assets without prior notice if the Client violates these Terms, engages in fraudulent, abusive, or illegal behavior, interferes with GTL operations, or uses the Services in a manner that harms GTL, its partners, or other clients. Termination under this section is at GTL’s sole discretion and does not release the Client from financial obligations incurred prior to termination.

14. SMS Communications

By providing your phone number, you consent to receive SMS messages related to Green Thumb Local’s services. Message frequency may vary. Standard message and data rates may apply.

Your consent to receive SMS messages applies only to Green Thumb Local and its services.
We do not share, sell, or transfer SMS consent data to third parties for their own marketing purposes.
We may use service providers to facilitate messaging and operations (such as call tracking or CRM platforms); however, these providers are restricted to using your information solely to support Green Thumb Local’s services.

You may opt out of SMS communications at any time by replying “STOP.”

Third-Party Services

Our website or services may include links to third-party websites or rely on third-party service providers. These third parties are responsible for their own content, policies, and practices. We are not liable for any actions or omissions of these third parties.

Contact

If you have questions about these Terms, please contact us at:

(480) 360-0101

client@greenthumblocal.com