Privacy Policy (Updated & Compliant)

Last updated: December 15 2025

At Green Thumb Local, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your information.

This Privacy Policy describes how Green Thumb Local LLC (“GTL”, “we”, “us”, “our”) collects, uses, discloses, and protects personal information when Clients, website visitors, or lead form users (“you”, “your”) interact with our website, services, communications, or platforms. This Privacy Policy complies with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and other applicable U.S. state privacy statutes.

By accessing our website, submitting information, or using our Services, you consent to the practices described in this Privacy Policy.

  1. Information We Collect

We collect personal information in the following categories:

  1. Identifiers
    Name, business name, email address, phone number, address.

  2. Commercial Information
    Service selections, subscription details, billing records, invoices.

  3. Business Operation Information
    Hours of operation, service areas, staff changes, business descriptions.

  4. Communications
    Emails, text messages, call logs, call recordings when legally permitted, voicemail files, CRM interactions.

  5. Internet or Technical Information
    IP address, device and browser type, pages visited, cookies, analytics data.

  6. Lead and Call Tracking Information
    Caller ID, call duration, call routing details, call outcomes, tracking numbers, forms submitted, call metadata.

  7. Payment Information
    Processed through third-party providers; GTL does not store full credit card numbers.

We do not knowingly collect information from children under 13 years of age.

2. How We Use Personal Information

We use collected information for the following purposes:

  1. To deliver, maintain, and improve our Services.

  2. To provide website creation, SEO, call tracking, CRM configuration, hosting, analytics, reporting, and marketing services.

  3. To manage billing, subscriptions, invoicing, and payments.

  4. To communicate with Clients through email, phone, or SMS (with consent).

  5. To analyze website usage and improve performance.

  6. To prevent fraud, security issues, and unauthorized access.

  7. To comply with applicable laws, regulatory obligations, and dispute resolution.

This usage complies with U.S. federal privacy law and U.S. state consumer privacy statutes.Sharing of Information

We value your trust and take your privacy seriously.

  • We do not sell, rent, or share your personal information, including SMS consent data, with third parties for their own marketing purposes.

  • We may use trusted service providers (such as call tracking software, CRM platforms, email services, or payment processors) strictly to help us deliver our services. These providers are contractually bound to protect your information and may not use it for their own independent marketing or promotional purposes.

3. How We Share Personal Information

We do not sell or rent personal information.

We may share information with the following categories of third parties solely to operate our business:

  1. Hosting and Website Platforms
    Squarespace Enterprise and related hosting services.

  2. Call Tracking and Telephony Providers
    CallRail, JustCall, and telecom carriers that route calls.

  3. CRM, Analytics, and Marketing Tools
    Email providers, CRM systems, analytics vendors, SMS delivery tools.

  4. Payment Providers
    Stripe, Wise, PayPal, or other payment processors that handle billing.

  5. Legal and Regulatory Authorities
    Only when required to comply with law or enforce rights

  6. Payment processors operate under their own privacy, security, and data handling policies. Green Thumb Local does not control and is not responsible for the data practices, security measures, or compliance obligations of third-party payment providers.

These third parties are contractually required to use information only for the service we request and not for their own marketing.

4. State Privacy Rights (California, Colorado, Virginia, Connecticut, Utah)

If you reside in one of these states, you may have the following rights:

  1. Right to know what personal information we collect.

  2. Right to request deletion of your information (with exceptions).

  3. Right to request correction of inaccurate data.

  4. Right to request a list of categories of third parties receiving your data.

  5. Right to opt out of data sharing for cross-context behavioral advertising (GTL does not engage in this practice).

  6. Right to non-discrimination if you exercise your privacy rights.

To submit a request, email support@greenthumblocal.com.

5. Cookies and Tracking Technologies

We use cookies and tracking tools to:

  • analyze website usage

  • measure performance

  • improve user experience

  • support security and error detection

You may disable cookies through browser settings, though the site may not function fully.

6. Call Tracking and Call Recording

GTL uses CallRail, JustCall, and other telephony platforms to route and track calls. Depending on your state, calls may be recorded.

By using our Services, you acknowledge that:

  • GTL does not control state recording laws

  • You are responsible for complying with “one-party” or “two-party” consent rules when interacting with your own customers

  • GTL is not liable for recording issues, transcription accuracy, call delivery failures, telecom outages, or carrier-level disruptions

This disclosure meets U.S. federal and state telecommunications requirements.

7. Text Messaging (TCPA Compliance)

If you provide your phone number, you may receive SMS messages from GTL related to:

  • service updates

  • support communications

  • billing notifications

  • account-related messages

You may opt out at any time by replying “STOP.”

We do not send SMS marketing without express consent.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards including:

  • encrypted transmission

  • secure access controls

  • limited employee access

  • secure data centers

  • third-party security certifications from vendors

While no system can guarantee absolute security, GTL takes appropriate measures to protect personal information

9. Data Retention

We retain personal information only as long as reasonably necessary to:

  • provide Services

  • maintain accurate business records

  • comply with legal obligations

  • resolve disputes

  • prevent fraud

Call recordings and tracking data may be retained for up to 24 months unless otherwise required by law.

10. Your Choices

You may request:

  • access to your information

  • deletion of your information

  • correction of inaccuracies

  • cessation of SMS communications

  • clarification of how your information is used

Submit requests to client@greenthumblocal.com.

11. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy as needed.
The “Last Updated” date at the top of this page reflects the most recent revision.

Continued use of our Services after updates constitutes acceptance of the changes.

13. Contact Information

Green Thumb Local LLC

Email: client@greenthumblocal.com
Phone: (480) 360-0101
Address: 221 E. Indianola Ave.
Phoenix, AZ 85012